Refund Policy

We do not offer refunds however you can return the product for an exchange. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

– Product is defective
– Product must be unopened
– Product must be in original packaging
– Product must be unused
– Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Adult Eczema Shop. PO BOX 8018. Tumbi Umbi. NSW. 2261. Australia. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

Contact us form
contact@adulteczemashop.com.au

This document was last updated March 2024.